Make sure that the shoes fit! Buying shoes online can be daunting, especially when they’re a custom design and for a special occasion. To help, Ellie Wren offers its “Perfect Fit” shoe fitting service.

The Perfect Fit service is a flat fee of $35. This includes the shoes to try on and delivery of the shoes.  Brides are responsible for the cost of shipping the Perfect Fit shoes back to Ellie Wren.  Upon purchase of the Perfect Fit, the base shoes that we use for your design will then be mailed to you and they should arrive within 5-7 business days (or 14-21 business days for international brides). They will arrive in white with any original adornments. The Perfect Fit shoes must be returned to Ellie Wren at the address below within twenty (20) business days (unless an extended period of time for fittings, etc. has been approved by Ellie Wren) or additional charges may apply. The Perfect Fit option will add approximately 7-10 days (14-21 days if international) to the total production time for your custom shoes.

If, for some reason, your Perfect Fit shoes do not fit, brides may elect to size up or size down for the custom design without additional charge.  For example, if a bride ordered a size 7 through the Perfect Fit but found the shoes too big, the bride may elect to have her shoes made as a 6.5 without additional charge.  If the bride elects to try on a second pair, the $35 fee will apply to the second pair.  Please note that, because of the wide variety of shoe styles that we offer and the custom nature of what we do, we are unable to carry inventory of every shoe in every size, so we do purchase each pair of shoes for brides to try on.  The $35 fee is applied to offset the cost of the shoe purchase, the time and effort put into the design thus far, and the logistics of sending and following up on Perfect Fit orders.
 
Please also note that Ellie Wren has partnerships with a number of manufacturers, including Paradox London, Benjamin Walk and Christy NG, for the base shoes used in our designs.  We also have a small number of designs that are our own line.  If you have questions about the base shoes used in your design, please make sure to ask us before you place your Perfect Fit order.

To return your Perfect Fit shoes, please use the address below:

Ellie Wren
2250 S. Oneida St.
Suite 301
Denver, CO 80224